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Presentations on "good practices" in Georgia commenced with IHG and adescription of the company's increased concentration on web accessibilitysites and other technological undertakings for reaching out to the disabledconstituency, both domestic and international. According to Karen Bennett, manager of user experience at IHG, everythingfrom grass roots pressure to upper management and financial support iscrucial in the hotel industry's adoption of accessibility standards. Inorder to spearhead accessibility innovations for the Holiday Inn and HolidayInn Express sites, IHG has worked on thoroughly educating planners anddevelopers about the needs of the disabled. She cited the ongoing challengesof these site changes and re emphasized the importance of consistentlyeducating the company's staff. In his discussion on Delta's Disability Program, David Martin from theairlines department for disability services and customer advocacy alsohighlighted the value of educating employees on the subject matter andtraining them to ensure "good practices. " He continued by depicting Delta's commitment to making "Delta the carrier ofchoice for customers with disabilities. " The strategies used to do thisincludeproviding operational excellence, anticipating complaints, offering helpfulresponses to feedback, and seeking advice from experts. He defined experts as disabled individuals themselves, since they hold themost insight regarding problems and improvements. Delta works with the Shepherd Center, the Center for the Visually ImpairedCVI, and other non profit groups on its "experiential outreach program" inorder to connect with these experts. Delta encourages those with blindness, deafness, or physical disabilities,such as spinal cord injury, to confront the difficulties that they face withair travel by going through a guided tour of Atlanta's Hartsfield JacksonAtlanta International Airport. This is an opportunity for each individual to undergo the steps of travelfrom check in, to security, to gate arrival, to enplaning, deplaning, andmaking connections, so that he or she can express concerns and overcomefears.

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''This project started as a way for me to teach students to see andunderstand the ways that engineering can be used for the greater good,''said Kumar Yelamarthi, the professor and project leader. ''We wanted to dosomething that would help people and make our campus more accessible. '' During the spring term, Yelamarthi and five senior engineering studentstested the cane, which is equipped with Radio Frequency Identificationtechnology, similar to what retailers put on products to keep them frombeing stolen. The Smart Cane contains an ultrasonic sensor that is paired with aminiaturenavigational system inside a messenger style bag worn across the shoulder. For the test, the students installed identification tags between twobuildings on the campus in Mount Pleasant, Mich. A speaker located on thebag strap gave audio alerts when the system detected an obstacle and toldthe user which direction to move. Students wearing glasses that simulate visual impairment tested the cane. The students also created a vibrating glove to assist those who are bothvisually and hearing impaired. Yelamarthi said it's one of the first outdoor applications of RFID and saidhe plans for students in upcoming classes to further refine the systemwhilehe seeks grants to speed the research. The next step probably involves using the system in a wider area. Down theline, Yelamarthi wants to work toward integrating the Smart Cane's datawithGPS.